Introduction

Bounce (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our returns and resale service.

Information We Collect

We collect information you provide directly to us, including:

Name and contact information (email address, phone number, mailing address)
Account credentials
Order and return information from connected retailer accounts
Payment information for resale transactions
Communications with our support team

How We Use Your Information

We use the information we collect to:

Process and manage your returns and resale requests
Communicate with retailers on your behalf
Schedule pickups and track shipments
Send you updates about your returns and refunds
Improve our services and develop new features
Respond to your inquiries and provide customer support

Information Sharing

We share your information only as necessary to provide our services, including with retailers to process returns, shipping partners for pickups, and payment processors for resale transactions. We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Data portability

Cookies and Tracking

We use essential cookies to operate our service and may use analytics cookies to understand how you use our platform. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@trybounce.ai