Agreement to Terms

By accessing or using Bounce's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Description of Service

Bounce provides a returns and resale management service that helps you process product returns with retailers and resell eligible items. We act as your agent to communicate with retailers, arrange pickups, and track your refunds.

Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to use our services. By using Bounce, you represent that you meet these requirements.

Your Account

When you create an account with us, you agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Promptly update any information that changes
Accept responsibility for all activities under your account

Returns Service

Our returns service is subject to the following conditions:

Returns must comply with the original retailer's return policy
You are responsible for ensuring items are in returnable condition
We cannot guarantee acceptance of returns by retailers
Refund timelines depend on retailer processing

Resale Service

For items you choose to resell through our platform:

You warrant that you own the items and have the right to sell them
Items must be accurately described and in the stated condition
We charge a service fee on successful resales
Payout timelines and methods are detailed in our resale terms

Fees and Payment

Our service fees are disclosed before you confirm any return or resale request. By proceeding, you authorize us to collect applicable fees from refunds or resale proceeds. Current pricing is available on our website.

Prohibited Uses

You agree not to use our services to:

Engage in fraudulent returns or “wardrobing”
Violate any retailer's terms of service
Sell counterfeit or stolen merchandise
Interfere with the operation of our services
Violate any applicable laws or regulations

Limitation of Liability

To the maximum extent permitted by law, Bounce shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, arising from your use of our services. Our total liability shall not exceed the fees you paid to us in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Bounce, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Termination

We may suspend or terminate your access to our services at any time for violation of these terms or for any other reason at our discretion. Upon termination, your right to use our services ceases immediately.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes via email or through our service. Continued use after changes constitutes acceptance of the new terms.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms of Service, please contact us at legal@trybounce.ai